BY TELEPHONE: 020-7928 2828

Monday-Friday 9.00am – 6.00pm by private appointment only. The easiest way to place your order is to telephone our orderline. Outside our opening hours you can leave your order on our answering service. Please follow the format of the order form, leaving a daytime telephone number in case of a query. Payment can be made by credit or debit card.

You can post your completed order form to us at the above address. Payment can be made by cheque, credit or debit card.

ON OUR WEBSITE: www.arabellab.com
You can place your order on our secure website, 24 hours a day. You can also e-mail any queries to us at info@arabellab.com. Please include your name, address and telephone number.

STOCK AVAILABILITY
We can guarantee that the items are available when you order on-line through our unique real-time availability checker.

On-line ordering gets priority on stock availability. When you select a style from ARABELLA B you will see the stock item availability indicator (See below) that shows you what stock is available by colour and size, at the time of order. We also automatically check this before you add an item to your basket.

However, if you opt to pay by any other means, other than on-line (by Fax, Telephone or Post), we will give you the best information we can on the expected delivery date if items go temporarily out of stock.

Please do not hesitate phone us on Tel: +44 (0)207 928 2828 if you would like to check availability for items that may be temporarily out of stock, i.e. showing . Stock available (i.e. at least 1 item) is indicated by .

PAYMENT

MasterCard, Visa, American Express and Switch are only debited when your order is despatched. When paying by credit or debit card, please ensure you include a valid expiry date and if you are paying by Switch, an issue number.

DELIVERY SERVICE
If the items you have ordered are in stock, you should normally receive your order within four to five working days (this may be extended during busy periods). Please let us know any special delivery instructions, so that we can arrange for your order to be delivered promptly. Standard postage and packing for UK is £5.95 and for Eire is £10.00. If an item is not in stock, we will send it out to you as soon as we receive it. You will only be charged postage once per order, even if we send you more than one parcel.

EXPRESS DELIVERY
If you place your order with us before 1pm, Monday to Friday, and the items are in stock, we can arrange for delivery the next working day for an additional £5 charge. This service is available for UK and Channel Islands only.

OVERSEAS
We welcome orders from overseas if paid for by credit card. Please add the appropriate postage charge shown on the order form or contact our Customer Services Representatives prior to placing your order. The delivery charge is valid for orders with a maximum weight of 3kg. Please allow one week for delivery to EEC destinations and two weeks to other destinations. Local import duties maybe payable on receipt and are the responsibility of the customer. VAT is not charged to non EEC customers.

OUR GUARANTEE
If you are not completely satisfied by a garment you may exchange it or return it for a full refund within 7 days of purchase. Simply return the item (unworn with the original swing ticket attached) to “garment returns”, ARABELLA B, 2nd Floor, 57A Great Suffolk Street, London, SE1 0BB following the general conditions of sale stated below.

All articles are delivered subject to availability. Our prices are guaranteed until 31 July 2007, except in the case of an error or omission in the text, where we are not responsible. An exchange or refund of all or part of your order is possible on simple request if made within 10 days from the delivery date. After this time, any returns will have to be made with our prior agreement. The product must be returned as new, in original packaging, with carriage paid, accompanied by a copy of your invoice.